Last updated: October 8, 2026.
Service packages and custom work
You may cancel and receive a full refund before work begins (before we start the kickoff or begin production). After work begins, we refund the unused portion of the fee, less work already completed and delivered. Completed milestones are non-refundable.
If we cannot deliver
If we are unable to deliver the service you ordered, we will refund you in full for the undelivered portion.
Third-party costs
Domains, hosting, plugins, licences, app store fees and advertising spend paid to third parties are non-refundable once purchased on your behalf.
Subscriptions and care plans
You may cancel at any time before your next billing date by emailing contact@binarybeatsinfo.com. Cancellation takes effect at the end of the current period. We do not refund the current period.
Charged in error
If you were charged the wrong amount or twice, contact us and we will correct it promptly.
How to request a refund
Email contact@binarybeatsinfo.com with your order number, the email used to pay, and the reason. We reply within 2 business days. Approved refunds are returned to the original payment method within 5 to 10 business days, depending on your bank.
Chargebacks
Please contact us first. We resolve issues quickly and can often refund faster than a card dispute.